PARIS (AP) — With discussions ongoing over whether the U.S. Open or the French Open can even take place later this year, a new digitally friendly tennis tournament starts Saturday in southern France with four Top 10-ranked players involved.Co-founder Patrick Mouratoglou hopes the Ultimate Tennis Showdown can change the way tennis is viewed by allowing a younger audience to access the raw feelings of players.The UTS features ATP Finals winner Stefanos Tsitsipas and U.S. Open semifinalist Matteo Berrettini. There will be 10 players with matches every weekend for five weeks in a round robin format.Matches will be streamed live with organizers saying every sight and sound will be captured.DOPING DIACK TRIAL Associated Press June 8, 2020 Caldwell was awaiting sentencing this month after pleading guilty to a charge of conspiracy to commit health care fraud, along with several other former NFL players. He also served prison time on a 2014 drug charge.COLLEGE BASKETBALL-GREEN BAY-RYANGreen Bay picks Ryan as new hoops coachGREEN BAY, Wis. (AP) — Green Bay is turning its men’s basketball program over to Will Ryan.Athletic director Charles Guthrie has announced that the school and the 41-year-old Ryan have agreed to a deal in principle, though final contract details are still being worked out. FOOTBALL-OBIT-CALDWELLReche Caldwell fatally shotTAMPA, Fla. (AP) — Former University of Florida and NFL wide receiver Reche Caldwell was fatally shot Saturday night in his hometown.Caldwell’s mother confirmed her son’s death to the Tampa Bay Times, saying police told her they believe her son was ambushed outside his home in a possible robbery attempt.Caldwell was drafted by San Diego in the second round in 2002. He had 152 catches for 1,851 yards and 11 touchdowns in six NFL seasons — four with the Chargers and one each with New England and Washington. The school has announced that Riley died early Sunday morning at 72. No cause of death was given.Riley was a four-year starting quarterback at Florida A&M and a Rhodes Scholar candidate before he was taken by the Cincinnati Bengals in the sixth round of the 1969 NFL/AFL draft. Moved to cornerback by head coach Paul Brown, Riley had 65 career interceptions for 596 yards and five touchdowns in a 15-year career with the Bengals. He also recovered 18 fumbles, and his interception total ranks fifth in NFL history.Although named a First Team All-Pro three times and a second teamer on two other occasions, Riley still hasn’t been elected into the Pro Football Hall of Fame despite his impressive statistics. He landed on the All-Pro First Team in 1983, his final season.Riley coached the Rattlers from 1986-93, going 48-39-2 with two Mid-Eastern Athletic Conference titles. He took A&M to the second-ever Heritage Bowl, losing to Grambling State in 1992.NFL-OBIT-ZOOK Ex-Falcons DE Zook diesATLANTA (AP) — Former NFL defensive end John Zook has died in his native Kansas after a long battle with cancer.Zook originally was taken by the Los Angeles Rams in the fourth round in 1969 but was subsequently traded to the Atlanta Falcons. He teamed with Hall of Famer Claude Humphrey to give the Falcons a dynamic combination at defensive end from 1969-75. Zook never missed a game during his tenure with the Falcons, starting 97 of 98 contests. He made his only Pro Bowl appearance in 1973, joining Humphrey in the all-star game.Zook played his last four seasons with the St. Louis Cardinals before retiring after the 1969 campaign.His brother, Dean Zook, confirmed the death to the Atlanta Journal-Constitution. VIRUS OUTBREAK-MAYERBoxer Mayer tests positive for COVID-19, out of return boutUNDATED (AP) — Junior lightweight contender Mikaela Mayer has tested positive for COVID-19 and has been pulled from the co-main event of Las Vegas’ first major boxing card since the start of the coronavirus pandemic.Mayer announced her positive test on social media two days before her scheduled bout against Helen Joseph in the Top Rank show at the MGM Grand Garden Arena.The former U.S. Olympian is asymptomatic but says she tested positive for the virus on Saturday. The rest of Mayer’s camp has tested negative, including her longtime coach. Update on the latest in sports: Harvick turned in another dominating run at Atlanta Motor Speedway, cruising to victory over Kyle Busch and Martin Truex Jr. Harvick won for the second time since NASCAR returned from the shutdown caused by the coronavirus pandemic, adding to his emotional victory at Darlington in the first race back.Harvick came into the day having led 1,138 laps on the 1.54-mile Atlanta trioval, far more than any other driver in the 40-car field.He now has 51 wins — breaking a tie with Ned Jarrett and Junior Johnson for the 12th spot on the career list. Three of those triumphs have come at Atlanta Motor Speedway, including in 2001 and 2018.Busch ended up second, followed by Truex, Ryan Blaney and Denny Hamlin. Seven-time Cup champion Jimmie Johnson was seventh in what may have been his final Atlanta appearance. Johnson plans to retire as a driver after the season.NASCAR acknowledged the social unrest in the country and vowed to do a better job of addressing racial injustice in the wake of George Floyd’s death. The son of former Wisconsin coach Bo Ryan comes to Green Bay after posting a 14-13 record in his lone season as the head coach at Division II program Wheeling in West Virginia.COLLEGE FOOTBALL-IOWA-STRENGTH COACHIowa coach denies racial misconductIOWA CITY, Iowa (AP) — Iowa football strength and conditioning coach Chris Doyle denies any “unethical behavior or bias” based on race.Several black former players posted on social media Friday night about issues they saw in the football program, attributing many of them to Doyle. He was placed on administrative leave Saturday, part of a decision made by coach Kirk Ferentz in what he called “a defining moment” for Iowa’s football program. NASCAR President Steve Phelps addressed drivers and teams on the track before the race, saying. “The black community and all people of color have suffered in our country, and it has taken far too long for us to hear their demands for change. Our sport must do better. Our country must do better.”Bubba Wallace donned a black T-shirt with the words “I Can’t Breathe” and “Black Lives Matter.” Wallace is the only African American in the top-level series.FOOTBALL-OBIT-RILEYFormer Bengals star Ken Riley dead at 72ST. PETERSBURG, Fla. (AP) — Ken Riley was a ball-hawk defensive back in the NFL before serving as a head coach and athletic director at his alma mater, Florida A&M. In other news related to the coronavirus pandemic:— Sports fans again will be able to fill stadiums in New Zealand after the government removed restrictions on public gatherings imposed in response to the coronavirus pandemic. Prime Minister Jacinda Ardern says New Zealand will move from midnight Monday to alert level 1 under which life returns almost to normal, though border restrictions remain in force. New Zealand has succeeded in eradicating the coronavirus; as of Monday it had no active cases of Covid-19 and hadn’t recorded a new infection for 17 days.— Spanish league president Javier Tebas said Sunday he is in favor of having fans back in stadiums as soon as regions are cleared by health authorities. However, that contradicts an earlier message by Spanish Prime Minister Pedro Sánchez, who said it wouldn’t be fair for some clubs to have fans and others not. Spain has been gradually lifting confinement restrictions because of the coronavirus pandemic. Some regions have entered advanced stages that could allow them to have matches with at least some fans in the stadiums.TENNIS-NEW TOURNAMENTNew tennis tournament in France aiming for younger audience Share This StoryFacebookTwitteremailPrintLinkedinRedditNASCAR-ATLANTAHarvick wins as NASCAR recognizes social unease following death of FloydHAMPTON, Ga. (AP) — Kevin Harvick is a winner at the site of his first NASCAR Cup victory. Massive sports corruption case finally heard at Paris trialPARIS (AP) — A sports corruption trial involving allegations of doping cover-ups and illicit payoffs at the top of track and field has opened in Paris.In six days of hearings, the court is due to hear evidence that Russian athletes paid millions of dollars to hide their suspected doping so they could compete at the Olympics in 2012 and other competitions.Lamine Diack, who served as president of the sport’s governing body for nearly 16 years, is one of the alleged recipients of the payments. The 87-year-old Diack was present in court today, wearing a white face mask.
As players and coaches watched from a distance, Syracuse’s Libi Mesh stepped back and fired a ball that made her opponent, Colgate’s Kelly Klein, fall into the netting on the far left-hand corner of the court. Mesh let out a holler and fist pump after closing out the day’s longest match. Syracuse (2-0) tallied its second straight win, 7-0, against Colgate (0-1) by overpowering the Raiders. SU won all 15 sets on the day including 10 sets where the Orange came out on top 6-0. Syracuse’s victory on Friday at Drumlins Country Club marks the first time the Orange has opened a season with consecutive 7-0 wins since 2009.“It’s never easy to play an opponent that deep down you know you are gonna beat,” SU head coach Younes Limam said.Syracuse opened the match with the season debut of the Gabriela Knutson and Miranda Ramirez doubles duo, the No. 16 doubles pairing in the nation. Knutson and Ramirez’s 6-1 victory in doubles, alongside 6-0 and 6-1 wins from the other SU pairings, helped propel the Orange towards controlling the match, Knutson said.AdvertisementThis is placeholder textBoth Knutson and Ramirez dominated their singles matches by making their opponents cover the court. After a serve, Knutson emphasized hitting the ball near the sidelines to wear out Mackenzie Deeter, the Raiders first singles player. In most instances, players from Colgate would return shots at a high angle or just whiff on the ball completely to give up points. Knutson and Ramirez, SU’s first and second singles players, each dropped just one game in their singles matches.“Today we were a team that didn’t let the ball go across the court more than three times,” Knutson said, “I think that is why we were able to win so quickly.”The match’s most competitive game featured Mesh, who found herself tied in the second set, 2-2, against Klein after sweeping the first set. After making Klein miss on a crucial swing to come back in the second set, Mesh became animated. “I was rushing a bit and got a little nervous,” Mesh said, “so in order to get rid of that, I started to get more loud and it helped.”Up 5-3, Mesh rallied off three straight points and yelled “Come on!” after her backhand swing ended the tough match. It was the only competitive moment of the day. “(Winning like this) can be a blessing and a curse.” Knutson said,“We feel really good, but we also can’t let ourselves get de-motivated.” Comments Facebook Twitter Google+ Published on January 26, 2018 at 6:52 pm Contact KJ: firstname.lastname@example.org | @KJEdelman
“I am sorry for making you miss your flight sir, but you really need to put your expectations into the upright position during the holiday season, as our services are in high demand. Here is $250 and a $15 dinner voucher to compensate you for the inconveniences that this has caused you.”This was the response that I received from the United Customer Service Team on January 2nd after their poor planning and under-staffing caused me to miss my flight home from LAX and sit in an airport line for more than 6-hours with more than 100 other disgruntled passengers who were waiting to rebook their flights. What made things worse is the customer experience management staff neglected to communicate with the abandoned customers for this entire period and refused to waive their $150 rebooking fee when several of us tried to rebook our flights ourselves online. By the time I reached the front of the line, the customer service representative told me that all flights were booked to Boston until the following evening. I refused to accept this resolution and demanded that they offer compensation to any passenger willing to give up their seat on the next flight out. As expected, a seat opened up immediately and I had a same day ticket home. However, this representative neglected to compensate me for the inconveniences and told me that I had to stand in another line for an hour to be compensated for the poor treatment. In all, I spent almost 19 hours on my trip back to Boston and walked away from this experience as a miffed and disgruntled Mileage Plus member.Ultimately, I learned the reason for this fiasco was that United had not scheduled sufficient staff to make up for the number of employees who call in sick during the New Year time frame and consequently was understaffed and unable to meet the needs of their customers.There is nothing more frustrating to customers than poor customer service that is due to poor planning. By thinking ahead and anticipating circumstantial changes companies can resolve many major customer service issues. The problem is that too many companies are engrained in an old fashioned mindset that customer service is a reactionary function.Companies who are high performers in customer service (i.e. Amazon, Zappos, JetBlue) are actually some of the best at anticipating things that are going to go wrong and effective at identifying high risk issues and planning how to resolve these issues before they happen. Customers realize that mistakes happen and reward companies who anticipate problems happening and resolve them in a simple and non-disrupting manner.Too many companies rely on compensation programs to resolve customer service issues and never correct the process issue that is staring them in the eyes: that their customer service approach is outdated and dysfunctional. Compensation programs are a great supplemental offering, but they cannot be the end-all be-all in a company’s customer experience management program.If you are interested in learning more about customer service mismanagement, you should read my blog posts on customer service mishaps that can break a company’s back and Net Promoter Score (NPS) mistakes that can derail the customer management process. Similarly, if you are interested in learning more about proactive customer experience management, I highly recommend reading Bruce Temkin’s blog on Customer Experience Matters.AddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to PrintPrintShare to EmailEmailShare to MoreAddThis